The team needed a practical way to bring Sybase fully into Datadog without adding new agents to database servers or complicating existing operational safeguards. Just as importantly, the solution had to support different client requirements while maintaining reliability and control.

In this case study, we explore how Crest Data implemented a purpose-built Datadog integration for Sybase ASE, bringing performance data, audit activity, and error logs together in one place. The outcome was simpler operations, clearer visibility across environments, and a monitoring approach that could scale confidently alongside client growth.

About the Customer

The customer is a technology services provider responsible for managing enterprise database environments for multiple clients. Supporting business-critical applications across industries, the organization plays a key role in maintaining database performance, availability, and compliance, where operational reliability is essential.

With more than 20 Sybase ASE databases under management, the team operates within strict security and governance standards while continuously evolving its monitoring capabilities to meet growing client demands.

Customer Challenge

As the customer’s database footprint grew, existing monitoring approaches became increasingly difficult to scale and maintain.

Key challenges included:

• Limited visibility into Sybase ASE within modern observability platforms:
  Available market solutions provided partial insights or required separate tools, resulting in fragmented visibility.
• Lack of a single robust source of truth:
  Performance indicators, audit activity, and error information were spread across different systems, making correlation and root-cause analysis time-consuming.

• Strict operational constraints:
  The customer needed a solution that did not require installing third-party software on database servers (additional agents on other devices on the network were working well).

• Client-specific monitoring requirements
  Supporting multiple clients meant that the ability to define targeted dashboards and alerts for specific scenarios was critical.

These challenges made it difficult to proactively monitor database health, respond quickly to incidents, and scale observability as client demand increased.

Proposed Solution

Crest Data approached the engagement with a clear goal: bring Sybase ASE fully into the customer’s existing Datadog ecosystem without adding complexity to the database layer. Instead of introducing new agents or side tools, the team implemented Crest Data’s Datadog Marketplace integration for Sybase ASE, designed specifically for enterprise environments where operational control and security standards cannot be compromised.

The focus was not just on collecting metrics, but on delivering usable visibility. The integration established a consistent monitoring framework across all Sybase environments, supported by ready-to-use dashboards and alert templates aligned to real-world database operations.

Performance Monitoring

The first priority was performance clarity. The integration brought together critical Sybase performance indicators into structured, easy-to-navigate dashboards. Rather than forcing teams to piece together information from multiple sources, database health could now be assessed in one place.

Teams gained insight into resource consumption, workload behavior, connection trends, transaction activity, locking patterns, disk performance, and database growth. This made it easier to distinguish between a temporary workload spike and a deeper performance bottleneck. With standardized views across all databases, troubleshooting became faster and more consistent, regardless of the client environment involved.

Monitoring and Alerting

Dashboards alone are not enough without intelligent alerting. To support proactive operations, Crest Data introduced a library of predefined monitor templates tailored to common Sybase risk scenarios.

These included threshold-based alerts for CPU, memory, I/O, and connection pressure, along with forecast-driven monitors that highlight trends before they turn into outages. Instead of reacting after service degradation occurs, teams could step in early to address capacity constraints, investigate locking contention, or prevent resource exhaustion.

Importantly, alerts could be refined to reflect individual client SLAs and operational priorities, giving the organization both standardization and flexibility.

Audit and Error Visibility

Beyond performance, the integration of the centralized database audit events and error logs directly within Datadog. Security-relevant activities and operational errors were no longer isolated from performance data.

By bringing metrics, audit records, and error logs together, investigations became more contextual. A spike in resource usage could be correlated with a specific event. An application issue could be traced alongside database errors. This unified view reduced back-and-forth analysis and improved confidence during incident response.

By consolidating performance monitoring, alerting, audit tracking, and error visibility into a single Datadog-native experience, Crest Data helped the customer establish a standardized and scalable monitoring model for all Sybase ASE databases without increasing operational overhead.

Outcomes & Success Metrics

The Datadog-based Sybase observability solution delivered clear operational benefits.

• Centralized Visibility

• • • Established a single monitoring platform for 20+ Sybase ASE databases.
    • Standardized dashboards and alerts across multiple environments and client workloads.

• Improved Incident Response

• • • Reduced time to identify and investigate database issues through correlation of metrics and error events.
    • Enabled continuous 24×7 monitoring and alerting, reducing reactive firefighting.

• Audit & Governance Support

• • • Centralized audit activity to support security monitoring and compliance requirements.
    • Simplified access to audit data without introducing additional tooling.

• Scalable Operations

• • • Eliminated the need for external monitoring agents or tools on database servers.
    • Simplified onboarding of new databases and client environments into Datadog.

About Crest Data

Crest Data is a specialized Datadog partner focused on helping enterprises migrate, integrate, and scale observability and security platforms. Backed by an automation-led migration framework, the team enables up to 60% faster transitions while preserving dashboards, alerts, and workflows with minimal disruption.

With 100+ enterprise implementations, 100+ Datadog integrations delivered, and 5,000+ integrations built across technologies, Crest Data combines deep technical expertise with 24×7 support, cost optimization, and security engineering to help organizations maximize long-term value from Datadog.