ITSM

Q: Improve the productivity of IT staff

With Crests managed ITSM services releases your internal IT staff from the daily operational challenges so they can focus on your core business activities and more strategic functions.

Engage our experienced ITOps to automate routine tasks, proactively deliver high-quality IT support and increase productivity by leveraging best-practices and rapidly implementing or consolidating IT apps to the most innovative ITSM platforms.

ITSM

Our Managed ITSM Services

Engage Crest Data experienced ITOps having breadth of expertise managing IT operations with engineering, managed and professional services by leveraging the full potential of ITSM platform.

MANAGED ITSM SCOPE

Our qualified and experienced IT professionals provide the technical expertise and skills required to manage multi-vendor IT environments.

Crest Data works with you as a strategic partner, offering managed ITSM services for Day 2 operations for your ITSM solution.

We ensure the ITSM is stable by providing quick help on trouble tickets, implement support for minor refinements to cater to your actual usage patterns. These collectively speed ITSM platform adoption and enable rapid ROI for your enterprise.

ITSM Administration and Management

• Administers ITSM application completely in your production environment
• Refine the ITSM software configuration based on your usage patterns
• Ensures stability and availability of the software
• Ensure best practices and standard operating procedures for ITSM
• Remote and on-site Technical support
• Change Management
• Asset Management

IT Operations Monitoring

• Infrastructure Monitoring
• Cloud Monitoring
• Application Monitoring
• Server Monitoring
• Network Monitoring
• DevOps – Upgrades, Migrations and Patch Management
• Desktop Support and Maintenance

PROFESSIONAL SERVICES

Benefits We Deliver

360-degree IT Services Intelligence

We enable visibility of end-to-end IT operations helping enterprises to identify problems, execute intelligence-driven investigations, triage issues, and accelerate incident responses.

Improve the productivity of IT staff

With Crest’s managed ITSM services releases your internal IT staff from the daily operational challenges so they can focus on your core business activities and more strategic functions.

Automate incident management

Our ITSM experts can help integrate industry-standard metrics, logs and your monitoring toolset into a single source of truth that allows on-call teams to quickly fix problems.

Reduce cost of security operations

With crest data managed SOC service, enterprises can reduce in-house security staff to maintain security operations center. We also help improve return on overall technology investment by reducing required disparate and expensive SIEM solutions that are difficult to manage.