Site Reliability Engineering Solutions
Site Reliability Engineering (SRE)
AI-led SRE to help enterprises run secure and always-available cloud platforms.
Recognized Reliability Expertise
Up to 60% Fewer Incidents
Minimal to zero downtime, consistent SLA/SLO adherence
70–85% Toil Reduction
AI-led operations shorten delivery timelines by ~70%
24x7 Global Reliability Operations
ITIL-based incident management across geographies
Overview
Enterprise SRE Services at Crest Data
End-to-end SRE Services spanning reliability assessment, architecture design, incident management, and managed operations.
Talk to an ExpertEnterprise SRE Services at Crest Data focuses on building and operating reliable, scalable systems across on-prem and hybrid multi-cloud environments. Our site reliability engineering services help businesses embed reliability into platform design, ongoing operations, and system management, while leveraging AI-led agents to strengthen observability and automation.
Our approach answers what is site reliability engineering in a practical, enterprise context by applying proven SRE principles to real-world business challenges. Our SRE engineers work closely with engineering and operations teams to assess platforms, standardize reliability practices, and reduce operational overhead through AI-driven monitoring, intelligent alert notifications, security risk detection and response, and automated remediation. This approach enables agile and efficient delivery of cloud solutions, ensuring applications remain highly available and aligned with user expectations as business needs evolve.
Why Crest Data
Why Crest Data for SRE Services?
Measurable Reliability Gains
- Up to 60% reduction in incidents
- Minimal to zero downtime
- Consistent adherence to SLA and SLO targets
AI-Led Toil Reduction
- 70–85% reduction in manual effort
- Shortens stack delivery timelines by ~70%
- Reduces turnaround times by up to 80%
Cloud & SRE Expertise at Scale
- Certified SRE engineers with hands-on experience across AWS, Azure, GCP, OCI, and on-prem environments
- Aligned with cloud-native and DevOps best practices
Global Reliability Operations
- 24x7 round-the-clock coverage
- ITIL-based incident management and proactive RCA
- Faster resolution across geographies
Scalable & Cost-Efficient Operations
- Significant cost savings
- Reduce alert noise by ~70%
- Scale SRE teams efficiently with SLI/SLO visibility through structured governance
Ready for Zero-Downtime Operations?
Let’s build a reliability roadmap tailored to your platform — talk to our SRE experts today.
SRE by the Numbers
Reliability outcomes that back every SRE engagement
0
Fewer Downtime Incidents
<60s
Zero-Loss Failover Time
24/7
Global SRE Coverage
Our Offerings
Our SRE Offerings
End-to-end SRE services spanning reliability assessment, architecture design, monitoring and incident management, and fully managed operations.
Reliability Assessment & Optimization
- Assess infrastructure, platforms, and applications against SRE best practices to identify reliability gaps and operational inefficiencies
- Optimize ongoing operations, streamlining incident management, access controls, server operations, and task standardization
- Reduce operational toil, fix architectural issues, and improve system resilience at scale through automation, standardized runbooks, and cloud migrations
Reliable System Architecture Design
- Design and validate resilient system architectures built for scalability, availability, and fault tolerance
- Ensure platforms are implemented with a continuous integration mindset and capable of autonomous scaling
- Define upgrade and maintenance strategies that minimize risk, ensuring minimal to zero downtime during system changes
Monitoring, Incident & SLA Management
- Implement end-to-end monitoring across infrastructure, servers, and applications for real-time visibility into system health
- Proactively detect anomalies, manage incidents through disciplined ticket lifecycles, and address SLA risks before they impact users
- Maintain predictable performance and improve service reliability over time with structured incident management and root cause analysis
SRE as a Service
- Take responsibility for implementing and operating SRE practices on your behalf
- Experienced SRE professionals provide 24×7 support, AI-led operations, and continuous improvement
- Reduce operational overhead, enable faster scaling, and let businesses focus on core objectives
Case Study · Site Reliability Engineering · AWS
Engineering 99.99% Reliability Into a Growing AWS Platform
Multi-AZFault-Tolerant Architecture
Auto-ScalingElastic Capacity Management
Latest Updates
Insights from our SRE practice
Fresh perspectives from our engineers and real-world reliability wins from customer engagements — see how we're helping enterprises run resilient, always-available platforms.
Blog
Observability Maturity Guide: From Telemetry to Business Outcomes
A vendor-neutral guide for turning telemetry into reliable services, stronger engineering practices, and measurable business outcomes.
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Case Study
Building an AI-driven Incident Investigation Platform on AWS
See how Crest Data helped a security team accelerate incident investigation and root-cause analysis with an AI-driven platform built on AWS.
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Case Study
Unified DNS, DHCP, and IPAM Observability at Scale
Eliminating blind spots across on-premises, hybrid, and cloud DNS/DHCP/IPAM services with unified observability and streamlined operations.
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Blog
Beyond CI/CD: How DevOps Automation Becomes Autonomous Platform Engineering
Traditional CI/CD pipelines are no longer enough for today's complex cloud environments — learn how DevOps automation is evolving into autonomous platform engineering.
Read More
Case Study
Strengthening CDN Observability and Digital Experience Visibility for Retail
How a leading retailer eliminated blind spots across CDN performance and digital experience, delivering consistent, resilient customer journeys at scale.
Read More
Case Study
Securing a Financial Services Platform with AWS Security Operations and Cloud Modernization
How Crest Data helped a financial services platform modernize cloud operations while strengthening security posture and reliability.
Read MoreFAQs
Site Reliability Engineering (SRE) FAQs
Answers to common questions about implementing, operating, and getting more value from SRE with Crest Data.
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Crest Data helps enterprises improve reliability through observability, automation, SRE practices, and AI-led operational intelligence. The focus is on reducing downtime, improving operational visibility, and building resilient cloud and distributed environments that scale reliably over time.
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Crest Data provides services across SRE implementation, observability, incident management, reliability automation, Kubernetes operations, cloud-native infrastructure, performance optimization, operational analytics, and AI-led reliability operations.
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Yes. Crest Data helps enterprises implement SRE practices across Kubernetes, containers, microservices, hybrid cloud, and distributed infrastructure environments to improve scalability, resilience, and operational consistency.
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Crest Data combines observability, intelligent alerting, automation, and operational analytics to help enterprises identify issues faster, improve root-cause analysis, reduce Mean Time to Resolution (MTTR), and strengthen overall operational response workflows.
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Yes. Crest Data integrates AI-native operational intelligence into SRE environments to help enterprises improve anomaly detection, alert correlation, incident analysis, operational automation, and predictive reliability operations across cloud and infrastructure ecosystems.
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Crest Data works across enterprise observability and cloud ecosystems including Datadog, Dynatrace, Amazon Web Services, Microsoft Azure, Google Cloud, and Kubernetes-based environments.
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Yes. Crest Data provides ongoing reliability engineering, observability optimization, incident management support, operational automation, monitoring, and managed SRE services to help enterprises maintain stable and scalable production environments.
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Crest Data combines SRE expertise with observability, AI-led operations, automation, cloud-native engineering, and enterprise-scale operational experience to help organizations build more proactive, resilient, and operationally mature environments.
Let's Talk
Ready to build a more reliable platform?
Talk to our SRE specialists about reliability assessment, architecture design, incident management, and managed operations — and get a roadmap built around measurable business outcomes.
Sumeet Mathur
Advisor
A distinguished technology leader with deep expertise in enterprise software and product engineering, he serves on Crest Data’s Board of Advisors. Sumeet is Managing Director of ServiceNow’s India Technology Centre and Senior Vice President of Engineering for the Core Business Workflows portfolio, overseeing products across HR, Finance & Supply Chain, Workplace, Health & Safety, Legal, and Contract Lifecycle Management. Previously, he held senior leadership roles at Broadcom, Cisco, and CA Technologies, scaling teams behind multi-billion-dollar product portfolios. He holds a degree in Computer Science and serves as Chair of the Telangana Regional Council at NASSCOM.
David Willis
Advisor
A strategic business, security, and technology leader with over 25 years of experience across telecommunications, financial services, and software industry verticals, he serves on Crest Data’s Board of Advisors. He currently serves as Vice President and Head of Technology Integrations, Technology Alliances at Netskope, driving strategic security and IT integrations at scale and advancing Netskope Cloud Exchange, recognized as a 2021 CRN Top 10 Cloud Security Tool. Previously, he held leadership roles at AT&T, Riverbed, and Palo Alto Networks, building strategic partner ecosystems and enterprise security programs. A former U.S. Navy Surface Warfare Officer, he actively advises and mentors several technology and consumer services companies.
Aditya Khetan
Director, WW Technical Support
Aditya Khetan is a Director of Technical Support with over 12 years of experience leading 24×7 global product support operations and customer success initiatives. He has built and scaled high‑performing teams, driving data‑informed improvements in NPS, CSAT, and operational efficiency while managing complex escalations. A Splunk Core Certified Consultant and Architect, Aditya has delivered enterprise solutions for global clients and partners closely with senior leadership to align support strategy with business goals.
Rajeev Goyal
Director, Business Development
Brings extensive sales, business development, and consulting expertise to Crest Data, where he drives strategic growth and builds high‑value enterprise relationships across ServiceNow and IT solutions. With a strong background in strategic alliances and solution‑led sales, he focuses on expanding market presence and partnership ecosystems. Rajeev has a proven track record of engaging C‑suite stakeholders, shaping go‑to‑market strategies, and accelerating revenue in competitive technology markets. His leadership blends commercial acumen with deep industry insight.
Mike Saurbaugh
Director, Security Ecosystem and Solutions, US South East
Bringing over 20 years of experience in information technology and cybersecurity. He has held senior leadership roles across strategic alliances, technical operations, and information security, including positions at VMRay, Cofense, and financial services firms. A long-time faculty member at IANS Research and owner of First Security Alliance, LLC, he has advised hundreds of clients, authored professional publications, and spoken at numerous security conferences. He holds CISSP, CISM, CRISC certifications and an MS in Information Assurance from Walsh College.
Jeet Thakkar
Director, WW Technical Sales
Jeet has over a decade of experience across Security Engineering, Implementations, and Operations. As Director of Business Development at Crest Data Systems, he leads the Tech Sales organization, driving growth, solution positioning, and strategic customer engagement. Previously, Jeet led Managed Services teams and delivered more than 100 Professional Services engagements, specializing in deploying, optimizing, and migrating enterprise security platforms such as SIEM, XDR, and UEBA. His blend of technical expertise and consultative sales leadership enables strong customer relationships and measurable business outcomes.
Damion Desai
Senior Director, US West Sales
Damion Desai leads West Coast North American sales for Crest Data, based out of San Jose. With over 25 years of experience in enterprise technology sales spanning semiconductors, optics, manufacturing and software services Damion partners closely with our engineering teams to deliver AI-driven cybersecurity solutions to some of the largest technology companies in Silicon Valley. He is a past winner of the Intel Achievement Award and holds a Computer Science degree from The University of Southern California.
Neha Mashruwala
Director, Marketing
Neha Mashruwala is a highly organized and results-oriented marketing strategist with nearly two decades of experience in driving business growth through strategic marketing initiatives.
Known for aligning marketing strategy with business objectives, Neha brings deep expertise across brand strategy, demand gen and lead gen, product marketing, thought leadership, and end-to-end digital marketing. With a strong understanding of enterprise technology, AI-led marketing, creative storytelling, and data-driven execution, she accelerates go-to-market success with a customer-first mindset.
Mili Khamar
Company Secretary and Compliance Officer
A Fellow Member of the Institute of Company Secretaries of India (ICSI), she brings over 10 years of experience in corporate governance, secretarial practice, corporate restructuring and transaction advisory, fund raising including IPOs, and capital market transactions. With strong legal acumen, she advises the Board of Directors, ensures compliance with applicable legal and regulatory frameworks, and oversees governance systems across the organization, thereby supporting Crest Data’s commitment to transparency, accountability, and responsible business conduct.
Gaytri Khandelwal
VP of Sales
Gaytri brings over 25 years of experience driving revenue growth and customer success across global enterprises. She has led large-scale GTM initiatives, including managing over $100 mn Hi-Tech portfolio as Vice President of Sales at Genpact, and held senior sales leadership roles across leading enterprise technology organizations such as Cisco and Salesforce. An IIT Delhi engineering gold medalist, Gaytri blends technical depth with strategic sales leadership to build trusted C-suite relationships and drive sustained, long-term growth.
Rishi Divate
Director, Business Development, US West
Rishi leads strategic partnerships with observability vendors, including AWS, Datadog, and Dynatrace. He brings over 20 years of experience building products, partnerships, and driving customer success across the observability, security, and application infrastructure domains. Most recently, Rishi led product management and customer success teams at PromptQL and Sumo Logic, supporting thousands of customers from Fortune 500 enterprises to emerging startups. He lives in Sacramento, CA with his family and enjoys the outdoors.
Colwin Fernandes
VP, Engineering
Bringing over 15 years of experience in cloud and DevOps engineering, he leads technology strategy and execution across product development and deployment at Crest Data. He has expertise in Kubernetes, containers, and multi-cloud architectures, building platforms for performance and scale. Prior to Crest Data, he co-founded and served as CTO of a cloud-native technology company recognized as a Great Place to Work. Colwin holds a Bachelor’s in Computer Science and multiple Kubernetes and AWS certifications.
Vance Cochrane
Director, Business Development
As the leader of Business Development and Security Ecosystem at Crest Data, Vance leverages over 25 years of experience in security technology. He previously served as a product manager at Armis, driving technical alliances and integrations, and at Nozomi Networks, where he managed protocols and hardware. Vance holds CISSP and CCSP certifications and a Bachelor’s in Physics and a Master’s in Computer Science from Rochester Institute of Technology. He holds a patent in photoprint digitizing scanner technology. Combining his deep technical expertise with strategic leadership he is deeply involved with customers and ISVs to build innovative Cybersecurity solutions.
Kushal Shah
Director, IT
With over a decade of experience in IT leadership, he oversees enterprise IT infrastructure, cloud operations, and cybersecurity at Crest Data. He leads a cross-functional IT organization, driving secure, scalable, and resilient systems while enabling key security certifications including ISO 27001, SOC 2, GDPR, and BIA. With deep expertise across AWS, Azure, GCP, and AI-driven security tools, he focuses on strengthening endpoint security, managing inhouse data centers, optimizing cloud costs, and ensuring reliable, well-governed IT operations across the organization.
Devanshi Raichura
Director, HR
An HR leader deeply committed to people and culture, Devanshi brings over a decade of experience across diverse industries. As Director, HR at Crest Data, she drives culture-first people practices and builds high-impact HR teams aligned with business outcomes across India and the US teams. Known for her sharp insight, empathy, and storytelling-driven influence, she blends strategy with human connection. Outside of work, she cherishes time with her little one, enjoys playing cricket, and loves reading to him.
Nirav Thakkar
Chief Financial Officer
With more than 25 years of leadership experience in finance, he oversees financial strategy and operations across domestic and international business units. He leads enterprise-wide financial governance, compliance, and growth planning. With deep expertise across finance, taxation, legal operations, procurement, and revenue assurance, he has helped build and scale businesses, including a technology startup in video analytics. Nirav holds an M.Com, CA, a Diploma in Foreign Exchange Risk Management, and is a D&B Certified IFRS Professional.
Neha Shah
Co-founder and Chief Techology Officer
With over 25 years of global experience across technology leadership, large-scale product engineering, and operational excellence. She defines and drives Crest Data’s engineering vision and execution across data and AI foundation for security, observability, automation, and cloud domains. Prior to Crest Data, Neha held senior engineering leadership roles at Cisco and other organizations. She has received several engineering awards including Cisco’s Pioneer award and holds a patent in networking security.
Neha holds a bachelor’s engineering degree in Computer Engineering from Gujarat University and a Master’s degree in Computer Networking from North Carolina State University.
Malhar Shah
Co-founder and Chief Executive Officer
Malhar defines the vision and drives a customer-first, agile, and empowering culture rooted in equality and continuous learning. With over 25 years of enterprise technology leadership, Malhar drives strategic growth in data and AI, security, DevOps, and cloud spaces while fostering innovation and team excellence at Crest Data. His strategic leadership positions Crest Data as an AI-first product engineering and technology solutions provider that accelerates clients’ success in a rapidly evolving technology landscape.
Prior to founding Crest, Malhar held leadership roles in product management at Cisco’s Insieme Business Unit (acquired by Cisco in 2013) and Nuova Business Unit (acquired by Cisco in 2008) where he led the growth of Cisco’s Data Center Switching business from inception to an annualized revenue of over $1.5 bn.
Malhar holds a bachelor’s engineering degree in Civil Engineering from Gujarat University and a Master’s degree in Computer Networking from North Carolina State University.