This case study describes how Crest Data developed an automatic integration between the threat intelligence exchange platform and the IBM QRadar SOAR (formerly known as IBM Resilient) platform. This solution submits incident information to the threat intelligence exchange platform and enhances the security context within the IBM QRadar SOAR (formerly known as IBM Resilient) platform, reducing investigation time from hours to seconds. This integration can speed up the identification of false positives for security teams, enabling better decision-making and a stronger security posture.

About the Customer

The customer offers an API-first cloud-native intelligence management platform. Using custom API solutions, it takes third-party data and puts it to work, helping security teams speed up detection, response to incidents, collaborations, and investigative work.

Customer Challenge

Nowadays, enterprises are constantly inundated with software vulnerabilities and innovative hacking methodologies, making it very difficult to defend themselves and protect sensitive data. Security Operations Centers (SOCs) must enrich the security context of their incidents by leveraging threat intelligence from the broader information security community to counter these threats.

In the absence of a streamlined way to integrate this intelligence, the security team has to spend manual, error-prone work to investigate such incidents. This absence of an automated context makes it difficult to dismiss false positives and take accurate, timely defensive actions, ultimately leaving enterprises unprotected and impacting their overall security posture.

Proposed Solution

Crest Data developed an automated integration solution between the threat intelligence exchange platform and the IBM QRadar SOAR (formerly known as IBM Resilient) platform to better streamline incident response workflows. This integration eliminates the need to perform manual, error-prone work and analysis by automatically submitting incident information to the threat intelligence platform for immediate enrichment.

Some of the key benefits of the solution include:

• Enriched Security Context:

  By gathering and applying threat intelligence to incidents, the system makes work easier for the security analysts by giving them the necessary context to filter out false positives and make informed decisions.

• Quick Investigation:

  This solution helps in quick investigation as it helps security analysts perform investigation work in seconds instead of hours by eliminating time-consuming, error-prone work.

• Strengthened Security Posture:

  The implementation of this solution significantly speeds up the reaction time and decision-making capacity, thus improving the security posture of the organization and limiting the damage of cyber threats.

Outcomes & Success Metrics

The following are the outcomes of developing an efficient integration between the threat intelligence platform and the IBM QRadar SOAR (formerly known as IBM Resilient) platform that significantly benefits the SOCs:

• Significant Time Saving: Eliminated the need to perform manual error-prone work to investigate the incident, saving a significant amount of time and accelerating the incident investigation timeline.
• Consolidated Security Posture: Quick and easy access to an enriched security context enhances the overall security posture of the enterprise.
• Making Correct Decisions: Analysts can filter out false positives and make the correct call based on the given intelligence.

About Crest Data

Crest Data is a data and AI-first product engineering and technology solutions provider with deep expertise in cloud and AI, cybersecurity, observability, data analytics, and workflow automation. In this case study, Crest Data used its security automation and software integration capabilities to help the customer automate threat intelligence sharing and accelerate incident response, supported by a custom integration between the threat intelligence platform and IBM QRadar SOAR (formerly known as IBM Resilient) platform that reduces manual investigation time from hours to seconds.

With 1,200+ experts and a track record of 5,500+ successful projects across 150+ global customers, and backed by strong partnerships with Google, AWS, Microsoft, Datadog, Dynatrace, ServiceNow, and NetApp, Crest Data delivers outcome-focused solutions that strengthen security, improve platform reliability, and enable sustainable digital growth.