ServiceNow

Q: ServiceNow-Focused Delivery

200+ workflow and platform experts dedicated to designing, building, and operating enterprise workflow automation solutions at scale.

Q: Performance-First Solutions

Delivered solutions where catalog load times dropped from 3-5 minutes to seconds, and large-scale searches (10K+ accounts) were reduced from days to minutes.

Accelerating Enterprise Operations with ServiceNow Workflow Automation

ServiceNow

Crest Data enables organizations to run business-critical workflows through ServiceNow with speed and precision.

Our solutions replace fragmented, manual processes with automated, AI-driven workflows across teams and systems. As a trusted ServiceNow solutions provider, we help organizations automate how work flows across IT, security, HR, finance, legal, and employee services, reducing manual effort, delays, and dependency on human coordination.

Our focus is on designing end-to-end, AI-enabled workflows that connect requests, approvals, decisions, and actions across systems and teams through ServiceNow workflow automation services. By combining ServiceNow capabilities with deep integration expertise, intelligent routing, and real-time orchestration, we help departments to operate faster, with greater consistency and visibility across the ServiceNow cloud platform services.

Why Crest Data for ServiceNow Solutions?

ServiceNow-Focused Delivery

200+ workflow and platform experts dedicated to designing, building, and operating enterprise workflow automation solutions at scale.

Deep Integration Engineering

Rebuilt and optimized multiple high-impact ServiceNow integration services (cloud security, email systems, virtualization platforms), handling large data volumes, multi-cloud complexity, and near-real-time workflows.

Performance-First Solutions

Delivered solutions where catalog load times dropped from 3-5 minutes to seconds, and large-scale searches (10K+ accounts) were reduced from days to minutes.

CMDB & Service Graph Expertise

Built and deployed various custom Service Graph Connectors and CMDB integrations supporting full and delta data ingestion, relationship visualization, and audit-ready reporting across multi-cloud environments.

Learn More About Workflow Automation

Our ServiceNow Services

Custom Workflow Development

We design and build custom workflows on the ServiceNow platform to support unique business processes. Through custom workflow automation in ServiceNow, low-code configuration and full-stack development, we create structured workflows for requests, approvals, escalations, and orchestration. We focus on usability, maintainability, and extensibility, ensuring workflows adapt easily as organizational needs change.

IT Service Management

We implement and optimize ITSM processes through ServiceNow ITSM implementation services to improve service reliability and operational efficiency. This includes incident, problem, change, request, and asset workflows designed around ITIL-aligned best practices. These implementations support enterprises evaluating how to implement ServiceNow for enterprise IT while reducing resolution times and standardizing service delivery.

Finance Workflows

We enable ServiceNow-based workflows for finance operations covering policy-driven approvals, financial controls, task orchestration, and cross-system handoffs. By digitizing and standardizing finance-related processes, organizations gain better traceability, faster turnaround times, and improved governance. These workflows integrate seamlessly with upstream and downstream systems while maintaining auditability and control.

Legal Workflows

We streamline legal operations by automating request intake, review cycles, approvals, and status tracking within ServiceNow. Our solutions help legal teams manage workloads efficiently, reduce manual coordination, and improve transparency for business stakeholders. Structured workflows ensure consistency while allowing flexibility for complex legal processes and compliance requirements.

HR Workflows

We design employee-centric HR workflows that support onboarding, lifecycle changes, inquiries, and case management. ServiceNow HR workflows help centralize employee requests, standardize responses, and improve experience across the organization. Our implementations focus on ease of use, role-based access, and seamless handoffs between HR teams and supporting functions.

Security Incident & Threat Intel Workflows

We design and implement ServiceNow SecOps workflows to automate security incident intake, investigation, prioritization, and response. By integrating security tools, threat intelligence, and CMDB context, we enable faster triage and coordinated actions across security and IT teams. Automated playbooks, conditional approvals, and intelligent routing reduce manual effort, improve response times, and ensure consistent handling of security events at enterprise scale.

Vulnerability Response Workflows

We design and implement ServiceNow Vulnerability Response workflows to orchestrate end-to-end remediation across VR, Application Vulnerability Response, Container Vulnerability Response, Configuration Compliance, and Patch Management. These workflows identify and prioritize vulnerabilities using asset context and business impact, while continuously monitoring configurations against defined security baselines. Automated remediation, compliance enforcement, and drift tracking reduce exposure time, strengthen security posture, and minimize configuration-driven risk across the environment.

Governance, Risk & ComplianceWorkflows

We automate ServiceNow GRC workflows to streamline risk assessments, policy management, control testing, and compliance tracking. Our solutions replace manual, spreadsheet-driven processes with structured workflows, approvals, and evidence collection. By aligning GRC workflows with business processes and IT operations, organizations gain real-time visibility into risk posture, improve audit readiness, and maintain continuous compliance with reduced operational overhead.

Operational Technology (OT) Workflows

We design and implement ServiceNow workflows to support operational technology and plant environments by bringing OT assets such as PLCs, SCADA systems, and IoT devices into a structured, governed workflow model. Using CMDB and CSDM-aligned processes, we connect OT operations with incident, and change management to enable better coordination between IT, OT, and field teams. These workflows help reduce operational disruptions, improve traceability, and provide clear visibility across OT environments.