Skip links

ITSM

Engage our experienced ITOps to automate routine tasks, proactively deliver high-quality IT support and increase productivity by leveraging best-practices and rapidly implementing or consolidating IT apps to the most innovative ITSM platforms.

ITSM

Our Managed ITSM Services

Engage Crest Data experienced ITOps having breadth of expertise managing IT operations with engineering, managed and professional services by leveraging the full potential of ITSM platform.

 

MANAGED ITSM SCOPE

Our qualified and experienced IT professionals provide the technical expertise and skills required to manage multi-vendor IT environments.

Crest Data works with you as a strategic partner, offering managed ITSM services for Day 2 operations for your ITSM solution.

We ensure the ITSM is stable by providing quick help on trouble tickets, implement support for minor refinements to cater to your actual usage patterns. These collectively speed ITSM platform adoption and enable rapid ROI for your enterprise.

ITSM Administration and Management

• Administers ITSM application completely in your production environment
• Refine the ITSM software configuration based on your usage patterns
• Ensures stability and availability of the software
• Ensure best practices and standard operating procedures for ITSM
• Remote and on-site Technical support
• Change Management
• Asset Management

IT Operations Monitoring

• Infrastructure Monitoring
• Cloud Monitoring
• Application Monitoring
• Server Monitoring
• Network Monitoring
• DevOps – Upgrades, Migrations and Patch Management
• Desktop Support and Maintenance

PROFESSIONAL SERVICES

Benefits We Deliver

We enable visibility of end-to-end IT operations helping enterprises to identify problems, execute intelligence-driven investigations, triage issues, and accelerate incident responses.

 

With Crest’s managed ITSM services releases your internal IT staff from the daily operational challenges so they can focus on your core business activities and more strategic functions.

 

Our ITSM experts can help integrate industry-standard metrics, logs and your monitoring toolset into a single source of truth that allows on-call teams to quickly fix problems.

 

With crest data managed SOC service, enterprises can reduce in-house security staff to maintain security operations center. We also help improve return on overall technology investment by reducing required disparate and expensive SIEM solutions that are difficult to manage.

 

We provide managed ITSM services as per Crest defined different SLAs models, which can also be customized as per business need.

 

CASE STUDIES

Our Experiences Define Our Identity

Start Your Journey with Us

Ready to transform your ideas into reality? Get in touch with our experts today and explore how we can partner for your success.